General Shopping FAQ :: Shopping Cart Help/FAQ :: Andrewblake.com Member FAQ
GENERAL SHOPPING FAQ
Who are we?
This site is owned and operated by:
Andrew Blake
Studio A Entertainment Inc.
1625 Stanford Street
Santa Monica CA 90404
E-mail order company and Producer and Distributor of Adult DVD's and Videos:
support@andrewblake.com
Are You Discreet?
Yes, very discreet. We keep all our customer information confidential, we never sell our customer list. We maintain an e-mail list that we use to inform our customers about new products. You can - at any time - add or delete your name from this list.
How will my order be Packaged?
In a plain box, with Studio A Entertainment as the return address.
How will my order be shipped?
We use UPS, Fedex, Airborne Express and the US Mail. To receive Fedex NEXT DAY Delivery within the US. After you have completed your order please email your invoice # & full name to orders@andrewblake.com Please put Federal Express in the subject line. We will reply with your rate! To receive FED X Next day your order needs to be placed by 12 Noon pst in order to be processed in time for "NEXT DAY DELIVERY"
SHIPPING INFORMATION
Shipping Cost:
UNITED STATES
$ 5.00 - US Standard Flat Rate - no matter how many items you order : )
$ 24.95 - Fedx Second Day Delivery - no matter how many items you order
CANADA & MEXICO
$ 9.95 AirMail to Canada or Mexico - no matter how many items you order : )
INTERNATIONAL
$19.95 Flat RateAir Mail International
*Note: We do not ship to Korea or Taiwan*
INTERNATIONAL ORDERS PLEASE NOTE: All duties and taxes on shipments are the responsibility of the buyer.
We expect our customers to know customs regulations in their countries, and will not be responsible for shipments detained by customs. Any orders delivered by the courier without payment of duties & taxes, will have those duties & taxes charged to the buyer at a later date.
Is it safe to submit my Credit Card Information?
Yes, our order form is a secure document. The order form and any information included are encrypted for privacy while in transit.
What will my Credit Card Statement show?
A charge by "Studio A".
What is your return policy?
We will replace any defective item with a new, identical, working item, free of charge. All returned packages must be postmarked within 30 days of their initial receipt. Please include a brief description of the problem. If you purchased your VHS/DVD from somewhere other than andrewblake.com please contact the store where the VHS/DVD was originally purchased.
What format are the videos in?
NTSC - Sorry, but no PAL tapes are available.
What if I do not have a credit card?
We accept Money Orders and Checks as well. Please click here to download this form, print and mail in with your payment.
How do I get on your mailing list to receive your catalog via snail mail?
Send an email to orders@andrewblake.com... please include your full name and mailing address. Please put "catalog request" in the subject line of your email!
SHOPPING CART HELP/FAQ
My Account
We recently upgraded our shopping cart. The new cart allows our customers to create an account. During the checkout process you will be prompted to setup an account/login. When you setup an account, our system remembers your shipping, and billing address for future reference. Making the checkout process more efficient for you. You will also be able to login and check the status of your order, review past orders, and correspond directly with our studio. If you have questions regarding our new "MY ACCOUNT" shopping systems please feel free to contact us anytime at support@andrewblake.com
Store Pages & offers
Buy 5 get the 6th Film FREE OFFER
DO NOT ADD YOUR 6th MOVIE TO THE CART - During the check out process, in the comments field type the name of the movie that you would like for free.
Buy 2 Posters get the 3rd poster FREE OFFER
DO NOT ADD THE 3rd Poster TO THE CART - During the check out process, in the comments field type the name of the Poster that you would like for free.
Choosing an item
Use the links to maneuver around the website until you find the item you are looking to purchase. Click the Order button.
Changing your quantities
Once you have chosen your item(s), you are at the subtotal page. You will see all the items you have chosen and the running total charge. If you decide you want a different quantity of an item that is already listed here, you can edit the number by clicking in the field and replacing the current quantity with your desired amount.
Getting additional items (Continue Shopping)
If there is more shopping you want to do, click Continue Shopping. That will bring you back to the store pages where you can look around some more.
Changing your shipping
You have the ability to change the method of shipping here as well. Standard Deliver is our default shipping method. If you would like to change your shipping method, simply select another option from the pull down menu.
Changing/Canceling your order
If you would like to change or cancel your order, simply reply to your confirmation email, and or send an email to orders@andrewblake.com with instructions. We process orders pretty fast here at Studio A Entertainment. So please send us your changes/questions the same day that your placed your order.
TOTAL PAGE
Sales Tax
If your billing or shipping address resides in California where Studio A Entertainment resides, you will be charged (8.25%) CA state sales tax.
Shipping vs. Billing Address
Your Billing address is the address that the Credit Card your using for this order is mailed to. The banks systems verify that the zip code matches that of the one that is displayed on your credit card statement. Your shipping address is the address that you would like your order delivered to.
Remember: On ALL credit card orders make sure your billing address matches the address on your credit card statement.
Order Confirmation
Once your credit card payment is approved, you will see a receipt screen with your order confirmation. You can also login to your account, review your order(s), check status on your order, as well as request assistance.
Questions about Andrew's Shopping System
Is this Secure?
The area where you enter your credit card information uses the banks secure, encrypted server. This is the highest level of internet security. The rest of the site is not on the secure server however, as there is no reason for it to be. Only the sections where your credit card information is transferred is secure. When you leave a secure area, sometimes your web browser may give you a warning message saying that you are no longer in a secure environment. This is a generic message and it is nothing to worry about.
Missing Information
You haven't filled out the entire address section of the order page. Please go back and make sure every required field of information has been entered into the form.
Shipping Unavailable
Shipping by certain methods to certain places may not be available. Please go back and either change the shipping method or the shipping address.
Credit Card Error
While processing your card there was an error. The specific error will be listed. If it says Invalid Card Number, go back and double check that you entered it correctly. Make sure your zip code on your billing address matches the billing address of your credit card statement.
ANDREWBLAKE.COM MEMBERS FAQ
What do I do if I need help, have a question, comment or suggestion?
That's the easy part : )
If you need help, have a technical problem or would like to report a problem with the site please contact: support@andrewblake.com.
If you have a billing question or request please contact: absupport@dhdmedia.com If you have a Suggestion or Comment please let us know. We love to hear from our members, and we love to answer your special requests: support@andrewblake.com
I'm having problems playing the clips/trailers what do I do?
For questions on our various video formats and downloading and playing them, click here for our complete video FAQ.
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